SuperClaw Terms of Service

2.1 Acceptance.

These Terms are a binding agreement between you and SuperNet.

2.2 Changes.

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the “Last updated” date. Your continued use of the Service after the effective date of an update constitutes acceptance.

2.3 Order of precedence.

If an Order conflicts with these Terms, the Order controls only as to pricing, term, and plan-specific Usage Limits.

3.1 Service description.

SuperClaw provides hosted OpenClaw Instances, which may include:

• Dedicated runtime environment per customer
• Persistent storage for Instance state
• HTTPS webhook URLs for integrations
• Lifecycle controls (start/stop/redeploy) and basic operational tooling
• Optional monitoring, logs, and metrics (as offered)

3.2 Service changes.

We may modify, suspend, or discontinue any part of the Service. We will use commercially reasonable efforts to provide notice for material reductions in core functionality, except where changes are required for security, legal compliance, or abuse prevention.

3.3 Beta features.

Some features may be labeled alpha, beta, preview, or experimental. These may change or be discontinued at any time and are provided AS IS.

4.1 Eligibility.

You must be at least 18 years old (or the age of majority where you live) to use the Service.

4.2 Account information.

You will provide accurate Account information and keep it current.

4.3 Account security.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account, including actions taken by authorized users or via your integrations and API keys. Notify us promptly of any suspected compromise.

4.4 Access controls.

We may impose reasonable security requirements (e.g., MFA) and may restrict access if we suspect unauthorized activity.

5.1 Subscription term and auto-renewal.

Subscriptions are billed on a recurring basis (e.g., monthly) as shown in the Order and auto-renew unless you cancel before the renewal date.

5.2 Trials.

If you start a trial, you may be required to provide a payment method. Unless otherwise stated in the Order, when the trial ends your Subscription will convert to a paid Subscription and you authorize us to charge the payment method on file.

5.3 Fees.

Fees are in USD unless otherwise stated. You authorize us (and our payment processor) to charge fees and applicable taxes to your payment method.

5.4 Taxes.

Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for all such amounts, except taxes based on our net income.

5.5 Failed payments; suspension.

If payment fails, we may retry charges and may suspend or disable the Service after providing notice and a reasonable grace period. We are not responsible for any resulting loss of access during suspension.

5.6 Refunds.

Payments are non-refundable except as required by law or as expressly stated in an Order.

5.7 Price changes.

We may change pricing. Price changes will not apply retroactively and will take effect at the next renewal after notice, unless otherwise stated.

5.8 Chargebacks.

If you initiate a chargeback or dispute, we may suspend access pending resolution. You remain responsible for all amounts due, plus any chargeback fees we incur, to the extent permitted by law.

6.1 Customer Data ownership.

As between you and SuperNet, you retain all right, title, and interest in Customer Data. We do not acquire ownership of Customer Data under these Terms.

6.2 License to operate the Service.

You grant SuperNet a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Service, and to comply with law.

6.3 Privacy Policy.

Our collection and use of information is described in our Privacy Policy (as posted on the SuperClaw website). If these Terms and the Privacy Policy conflict, these Terms control with respect to the Service relationship.

6.4 Your compliance responsibilities.

You are responsible for:

• obtaining and maintaining all rights, consents, and lawful bases to submit and process Customer Data through the Service;
• complying with all applicable laws and regulations (including privacy, consumer protection, and export control laws);
• ensuring your use does not violate third-party terms (e.g., data sources, APIs, platforms).

6.5 Sensitive data restrictions.

You will not use the Service to process: protected health information regulated by HIPAA (unless we have a signed BAA), payment card data subject to PCI DSS as the system of record, or other highly regulated data (e.g., certain government identifiers) unless explicitly permitted in an Order and supported by the Service.

6.6 DPA and subprocessors.

If required for your use (e.g., GDPR/UK GDPR), we may make available a data processing addendum (“DPA”). The Service may rely on third-party infrastructure and service providers (subprocessors) to deliver hosting, observability, security, and billing.

6.7 Security.

We use commercially reasonable administrative, technical, and organizational measures designed to protect Customer Data. However, no security measures are perfect; you acknowledge the inherent risk of transmitting and storing data online.

7.1 Illegal or harmful activities.

violate any law or regulation; facilitate fraud, phishing, theft, or deceptive practices; distribute malware, ransomware, or other harmful code; exploit or harm minors, or create/store/distribute CSAM (this is strictly prohibited and may be reported to authorities); engage in harassment, threats, or incitement of violence.

7.2 Security violations.

probe, scan, or test the vulnerability of the Service or any system without our prior written consent; attempt unauthorized access to other users’ Instances or to our systems; interfere with or disrupt the Service, including through denial-of-service activity; evade or circumvent Usage Limits, metering, or enforcement mechanisms.

7.3 Infrastructure abuse.

cryptomine (or run similar proof-of-work workloads) without our explicit written permission; operate botnets, command-and-control, relays, or anonymization networks; run workloads that materially degrade the Service for others.

7.4 Hosting, redistribution, and bandwidth restrictions.

The Service is intended for running your hosted OpenClaw Instance and related automations. You agree not to use the Service to: host public websites or web applications for third parties; serve, stream, mirror, or redistribute files, media, software, datasets, or other content to others (including providing public download links); operate as a proxy, relay, VPN, tunneling service, or traffic-forwarding service.

7.5 Excessive egress and enforcement.

If your usage generates unusually high outbound bandwidth or patterns indicating redistribution/hosting/relaying, we may take protective action, including throttling, limiting network activity, temporarily suspending the Instance, requiring remediation, or terminating the Account.

7.6 Reporting.

We may investigate suspected violations and may remove or restrict content or access to comply with law or protect the Service.

8.1 Backups.

We may perform backups for operational resilience. Backups are not guaranteed and may not be available for user-initiated restore. You are responsible for maintaining your own backups of critical Customer Data.

8.2 Availability.

We strive for high availability but do not guarantee uninterrupted access. Planned maintenance may occur and we will use commercially reasonable efforts to provide notice when feasible.

8.3 Support.

Support terms (including response targets, if any) are determined by your plan and described in the Order or on the website.

9.1 Our IP.

SuperNet and its licensors own the Service, including its infrastructure, designs, and proprietary components, and all related intellectual property rights, except for Customer Data and third-party materials.

9.2 Open source components.

OpenClaw and other open-source components are subject to their applicable licenses. Nothing in these Terms limits your rights under those licenses.

9.3 Restrictions.

You may not copy, modify, distribute, or reverse engineer the Service except as permitted by law or applicable open-source licenses.

9.4 Feedback.

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant SuperNet a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate Feedback without restriction or obligation.

9.5 Trademarks.

“SuperClaw,” “SuperNet,” and related marks are our trademarks. You may not use our marks except to identify the Service in a factual, non-misleading manner, and you may not imply endorsement without our permission.

10.1 Cancellation.

You may cancel your Subscription at any time through your Account or as otherwise provided in the Order. Cancellation takes effect at the end of the current billing period unless otherwise stated. Cancellation during the free trial is immediate.

10.2 Suspension.

We may suspend or disable access to the Service or an Instance immediately if: you violate these Terms or the Acceptable Use Policy; we reasonably believe suspension is necessary to prevent harm, abuse, or security risk; required by law or a legal process; or payment is overdue beyond any applicable grace period.

10.3 Termination for cause.

We may terminate these Terms and your Account for material breach, including repeated violations of acceptable use or non-payment.

10.4 Effect of termination.

Upon termination or expiration, your right to access the Service ceases.

10.5 Data export; retention window.

After your Subscription ends or your Account is disabled (for any reason other than severe abuse), we will make Customer Data available for export for 7 days, after which we may delete Customer Data and deprovision Instance resources. We may delete sooner where required for security, abuse prevention, or legal compliance. If your account is disabled or canceled during a free trial period, customer data with be deleted immediately and not available for export.

10.6 Deletion exceptions.

We may retain limited information as required by law (e.g., tax, accounting, security logs) or for legitimate business purposes such as enforcing these Terms, resolving disputes, and preventing abuse.

14.1 Informal resolution.

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at support@superclaw.ai with a brief description of the issue and your contact information. We will attempt to resolve disputes in good faith.

14.2 Binding arbitration.

Except for (i) claims in small claims court (if eligible) and (ii) claims seeking injunctive relief for unlawful use of intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its applicable rules.

14.3 Arbitration location and procedure.

The arbitration will take place in San Francisco County, California, unless you and SuperNet agree otherwise. The arbitrator may award the same damages and relief that a court could award, consistent with these Terms.

14.4 Class action waiver.

You and SuperNet agree that disputes will be brought only on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

14.5 Governing law for arbitration.

The arbitration agreement is governed by the Federal Arbitration Act (FAA). For non-arbitration issues (or where state law applies), the governing law is set forth in Section 15.

16.1 Assignment.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets.

16.2 Force majeure.

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, war, labor disputes, internet/service provider failures).

16.3 Severability.

If any provision is found unenforceable, the remaining provisions will remain in effect.

16.4 Waiver.

Failure to enforce a provision is not a waiver.

16.5 Entire agreement.

These Terms and any Order form the entire agreement regarding the Service and supersede prior agreements on the same subject.

16.6 Notices.

We may provide notices by email, in-product notifications, or by posting on the Service website. You may provide notices to us at support@superclaw.ai.

16.7 Survival.

Sections that by their nature should survive (including Customer Data ownership, disclaimers, indemnity, limitation of liability, dispute resolution, governing law, and miscellaneous) survive termination.